Introduction

The website https://www.dwalzzstudio.com and any sub-site (“Website”) is made available by Amplenest Solution Private Limited (hereinafter referred to as “our”, “us”, “we”, “Company”, “our affiliates”, or “our assignees”), having its registered office at SS Building No. 3 & 4, 1st Floor, 1st Cross, Kothnur Main Road, J.P. Nagar 7th Phase, Bangalore – 560078, India. The manner in which this data and information is collected, retained, shared, stored, and processed by Us is addressed in this Privacy Policy (“Policy”). This Policy applies to all information collected through our Website, when you place an order for our services and/or products on the Website, and/or any related services, sales, or marketing. The terms “You”, and “Your” refer to the Customer/User of Dwalzz Studio’s Website. In furtherance of the same, the Company has framed this Policy in accordance with the Information Technology Act, 2000 (“Act’) and the Digital Personal Data Protection Act, 2023 read with the applicable rules thereunder.

The Policy is designed to familiarize Users of this Website (a) the type of Information that Users may share with Us, or that We shall collect from the Users; (b) purpose of collection and usage of such information, and related matters; (c) practices and policies of the Company relating to collection, dealing, transfer, storage, disclosure, etc. of information relating to the Users. This Policy forms a part of the Terms of Use of the Website.

Important Terms

Please carefully read this Policy. This Policy, along with the “Terms of Use” constitute an “electronic record” in the form of an “electronic contract” as defined under the Information Technology Act, 2000 between the Company and the User of this Website. This Policy does not require any physical, electronic or digital signature.

If you do not agree with the terms of this Policy, we request the users not to use this Website. By visiting this Website you (a) unconditionally accept, and agree to be bound by the “Terms of Use” of the Website, read with this Policy; and (b) expressly consent to the collection, receipt, possession, storage, dealing, handling, usage, or transfer Your personal information through the Company in accordance with the terms of this Policy.

Age Of Consent

Our Website and/or services are not directed to, and we do not knowingly collect personal information from, any minor person or persons under the age of 18 (as per applicable law). If you are a minor or under 18 years of age and have entered this Website and/or services, you must immediately stop accessing or using the Website and/or services. Under no circumstances may you use this Website and/or services or submit personal information to us if you are a minor or under 18 years of age. We are committed to compliance with all applicable regulations, laws, and rules.

Type of User Information

• Collection of “Information”: In order to enhance the User experience and render Services, the Company may request for, collect or gather such “Information” (which shall include data) as it deems necessary, relevant or incidental for rendering an improved Service experience to Users and for other purposes as specified in Paragraph 5 below from two sources: (i) information You affirmatively and voluntarily give to us; and (ii) information automatically collected when You login to our Website.
• Personal Information: Such “Information” may include Personal Information relating to Users which include, but may not be restricted to, (a) name, email address, mailing address, phone number, banking details. This information is necessary to maintain our records about you and to provide the Services. One –Time Password (OTP) shall be sent to the registered mobile number every time to ensure security. (b) financial information such as bank account or credit or debit card information; (c) the internet protocol (“IP”) address of User’s computer; (d) any other “sensitive personal data or information” relating to the User as defined under the applicable Rules under the Act.
• Non-personal Information The Company may also collect certain non-personal Information from the User, when the User visits and / or uses the Website. Such non-personal Information would include but not be limited to information such as geographical location of User, type of browser, operating system of User’s device, and details of usage of Website etc. Location Information – Depending on the usage of the Website, we shall collect you real time information, or approximate location information as determined through data such as GPS . We request the user to grant permission to allow the device’s location, device’s file manager, camera access.
• NDNC Policy:Irrespective of the fact if you have registered yourself under DND or DNC or NCPR services, you still authorize us to give you a call from Dwalzz Studio till 365 days of your registration with us.
• Such non-personal Information is collected through various ways including “cookies”.

• Log Files:We may record log file information each time you access or use the Website and/or services.
• Clear Gifs:We may employ clear gifs (also known as web beacons or pixel tags).

Use Of Information Collected

We use personal information collected via our Websites for a variety of business purposes described below. We use the information we collect or receive:

• To provide services in the best possible manner.
• To process payments, communicate with you about orders, products, services, and promotional offers, display content such as wish lists and customer reviews, and recommend merchandise and services that might be of interest to you.
• Perform internal operations necessary to provide our services.
• To communicate with you and respond to your requests, such as to respond to your questions, contact you about changes to the services, and about new products and services.
• To provide customer support, including resolving your concerns from the use of the Website and/or services.
• To send you marketing and promotional communications.
• To send administrative information to you.
• Fulfill and manage your orders for contractual reasons.
• Request Feedback.
• To enforce this Policy, and otherwise to carry out our obligations and enforce our rights in relation to this Policy and Terms of Use that may be notified by us from time to time.
• To investigate or address claims or disputes relating to the use of our services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
• For any other lawful purpose, or other purpose that you consent to.

Retention Of Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law. If you wish that we no longer use your information to provide you services, contact us at support@dwalzzstudio.com, and we will respond to your request to access or delete your information within 30 (thirty) days of receipt of such request.

Commitment To Data Security

We strive to keep your personal information secure and take reasonable effort to ensure that appropriate security and technical controls are implemented to ensure data security. However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We use appropriate technical and organizational security measures to ensure a level of protection for personal data appropriate to the nature, scope, and purpose of processing personal data.

Sharing Of Information

We use one or more outside payment processing companies to bill you for the products and services listed on the Website. We are very protective about your data and do not share any sensitive or personal data about you with any third parties unless necessary. However, we may share your information with third parties in the following circumstances:

• To dealers and distributors of the products so that the products are delivered to you in a time-bound manner.
• To service providers, subcontractors, partners, vendors, consultants, and other companies (whether in or outside India) that help us serve you in the best possible manner.
• To our affiliates, parent companies, subsidiaries, and other related companies (whether in or outside India), all for the purposes noted above or otherwise in this Policy.
• To third parties for research, marketing, or advertising purposes.
• To any governmental authority or law enforcement officers who request or require any information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process.

Right Of Rectification Or Objection

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site, or they may not function properly.

Users have the right to withdraw their consent at any time, and the process for doing so is as simple as the ease with which such consent was provided by the User. The withdrawal process chosen by the user has no effect on the legality of the processing of personal data based on consent prior to its withdrawal.

In order to remove Your contact information, please visit Unsubscribe.

Amendments

We have the exclusive and unconditional right to change, modify, add, or remove portions of this Policy at any time, without specifically notifying you of such amendments. Any changes or updates will be effective immediately. You should revisit the Policy regularly for any changes. You can determine if changes have been made by checking the “Last Updated” above. If we make any significant changes or amendments to this Policy we will endeavour to provide you with reasonable notice of such changes or amendments, such as via prominent notice on the Application or to your email address on record and where required by applicable law, we shall obtain your consent. To the extent permitted under the applicable law, you continued usage of application after we publish or send notice about our changes or amendments to this Policy shall constitute your consent to the updated Policy.

Third-Party Services

By placing an order on our Website, you hereby give us unconditional consent and authority to share your information with dealers and distributors of the products listed on the Website so that such products are delivered to you in a time-bound manner.

Communications

We may from time to time send you service-related announcements when we consider it necessary to do so.

Questions And Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a request, or simply want more information, contact us at support@dwalzzstudio.com.

Dispute Resolution

Any dispute, controversy, or claim directly or indirectly caused by, arising out of, or relating to this Policy will be governed by the laws of India and will be referred to confidential, mandatory, and binding arbitration in Bengaluru, India. The arbitration will be conducted in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996.

Grievance Officer

This Policy is published and shall be construed in accordance with the provisions of Rule 3(11) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IT Rules”). In accordance with the Information Technology Act, 2000, the name and the contact details of the Grievance Officer appointed are provided as hereunder: Our data grievance officer is: Ramprasad, accessible via email at: ramprasad@dwalzzstudio.com.